This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


We have been informed by Rowlands Ferndown that repeat prescription request will take 5 working days to turn around..

FLU Vaccination Clinic's 2019 Book your appointment at the front desk..

Under 65's

At 'Risk' patients under 65yr who have a medical condition i.e COPD, Diabetes, Immunosuppression, Stroke.(for more information please see Patient Advice opposite)

Over 65's To be eligible:-  65yr as at 31st March 2020.

Friends and Family Test

The Friends and Family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click the Friend & Family test on the menu to complete this survey.

Latest News

You can now refer yourself to NHS Physiotherapy at St Leonards Hospital without visiting your GP first … Self referral

Please be aware that we have been informed by Rowlands that Repeat prescription requests will take 5 working days...

Seasonal  Flu vaccine

Please contact us to make your appointment.

To be eligible:-  65yr as at 31st March 2020.


At 'Risk' patients under 65yr who have a medical condition i.e COPD, Diabetes, Immunosuppression, Stroke.(for more information please see Patient Advice opposite)


Have your say - Dementia Service Review - Events coming up Dementia Events coming up

As of 15th April -CCG, will be closing Christchurch Hospital Phlebotomy service for GP referrals. The CCG is still working to ensure there is sufficient capacity in the community.

Penny's Hill Practice Health Volunteers

Penny's Hill Practice together with our Volunteer group are organising the below activities which our patients might find interesting and useful:-

Walking Group, Coffee Morning and Knit & Natter, Afternoon Tea and Old Thatch Social

If you would like to get involved, please ask at reception or pick up a leaflet at the Volunteers desk in reception.

please see attached list of Social Activities & Help Organisations in the Ferndown Area

Activities, Clubs & Societies in Ferndown


New Electronic Patient Record System

The Practice will be installing a new electronic patient record system called SystmOne on the 20th June 2019, The new system will bring substantial benefits for both patients and staff. Patients currently registered for 'Patient Access' need to re-register with SystmOne Online. Patient Access will no longer be available from 12th June until SystmOne Online goes live in July. Therefore, you will not be able to book appointments or request prescriptions online at this time. please book your appointments at the surgery or over the phone. Repeat prescriptions can be ordered in writing or by using your repeat slip. Any new patients from 1st April 2019, requesting online access will not be registered onto the new system until we go live in July.

Please see attached link for our timetable of events:-

What does this mean for you?

SystmOnline eDSM Functional Guide for Patients


Change of Phone System 

As of 31st October 2018, we are changing our phone system. Please be aware on this day Wednesday 31st October there MAYBE some disruption to the phone service. Please accept our apologies for any inconvenience this may cause. 



Would you like help to connect back with the Community see attached:-

Ferndown Community Connectors


Please note that GP practices have been advised not to sign 'Lasting Power of Attorneys' Please refer to Age UK.  Please remember to let the surgery have a copy for their records.

Pneumonia Vaccination

Patients who have not previously received a pneumonia vaccine are eligible if they are 65 years and over. Patients under 65 years are eligible if they have a chronic disease and are considered at risk. Please book your appointment with a nurse.



FIREARMS LICENSING - The GP's at Penny's Hill Practice are unable to assess patients for firearms certificates due to conscientious objections. They are aware of their responsibilities and obligations under GMC guidance on conscientious objection.


The Practice will be offering shingles to patients in the following age groups from 1st April 2017.Shingles

Aged 70 years? and anyone older but born after 1st September 1942 who has missed the vaccine.

Aged 78 years? and anyone 78 or 79 who has missed the vaccine, should have it before their 80th birthday!


Please let us know as soon as possible if you change your address, telephone, mobile numbers or email address. change of address tel number

Patient Participation Group update

Penny's Hill is pleased to confirm it is compliant with current contract requirements and has an active Patient Participation Group.  Thank you to all our members who have attended meetings, given feedback etc over the past year.  For the latest Annual report for 2015-16 click here. To view the attachments to the report click here

See our 'Carers Board' in the waiting room for useful information and links: Tips for communication  Practical support  Patient information

Friends of the Practice,  We are currently recruiting for volunteer drivers and or vistors. If anyone would like to know more about what it entails please ask at reception for a leaftlet.

FOP Leaflet


Dorset's Health Services 'The Need to Change' - Why Dorset's Health Services need to change and how you can be involved. 

Link to Dorset's Vision website The Need to Change & how you can be involved

The Need to Change Leaflet

 Public Holidays/Bank Holidays 2019
  • Easter Holidays - 19th April and 22nd April

  • May Bank Holidays - 8th and 27th May

  • August Bank Holiday - 26th August

  • Christmas - 25th  and 26th December

  • New Years Day - 1st January


If you are Lonely and don't often see anybody why not go along to one of the Lunch Clubs in your area - please click on the link below for a full list of Lunch Clubs in the Dorset area.


Friends & Family Test please see menu to complete the survey

Patients who use our services have, from time to time, had the opportunity to complete surveys in past years but the introduction of this new feedback gives patients the opportunity to provide quick and continuous feedback on their experiences.

The question within the feedback form asks if you would recommend the services that you have used and offers a range of responses.  When combined with supplementay follow-up questions, the Friends & Family Test provides a mechanism to highlight both good and poor patient experience.  This kind of feedback is key in helping us to improve the practice services and provide quality patient care.

The feedback forms will be made available for all patients to complete including Nursing Homes and housebound patients. All submissions will be anonymous.

Patients 75 years and over and named GPs

The NHS introduced a national requirement, for all patients of age 75 and over to have a named accountable GP.  Fortunately at Penny's Hill practice the Partners believe this is good practice and have always worked with the personal list system, where patients see their usual GP, when booking an appointment .  If you have forgotten who your doctor is please ask any member of staff who will be able to tell you.  It will also be noted on any correspondence from the practice to you and appears as a message on the bottom of any prescriptions you receive.

A named GP or usual GP takes lead responsibility for ensuring that all appropriate services are delivered to patients and  uses professional judgement and works with the relevant associated health and social care professionals to deliver a multidisciplinary care package that meets the need of the the patient.

The usual GP is responsible for the physical and psychological needs of the patient and ensures they are recognised and responded to by the relevant clinicians in practice. 

When your usual GP is on leave, you will be invited to see the covering locum Dr as usual . 

If you urgently need to order your repeat medication do not use the online ordering service as this will take longer to process.  Please contact the surgery in the usual way to order your requirements.  We can only accept requests for prescriptions by telephone from HOUSEBOUND PATIENTS. Please note Methotrexate cannot be ordered through the online ordering service - please contact the surgery direct to order.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website