Penny's Hill Practice

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Practice Administration Team

Practice Manager

The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.

Practice Manager

Anna Naylor

Assistant to the Practice Manager


Reception Supervisor



Karen – Data Administrator
Diane – Data Administrator
Laurie -Data Administrator
Karen – Medical Secretary
Irene – Prescription Clerk
Jeanette – Administrator


Ann – Receptionist
Annette – Receptionist
Celyn – Receptionist
Ellie – Receptionist
Helen – Receptionist
Jane – Receptionist
Jeanette – Receptionist
Michelle – Receptionist
Sandra – Receptionist & Reception Supervisor
Sarah – Receptionist
Sylvia – Receptionist
Tia – Receptionist

Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice and support delivery of quality patient care. The Reception Staff have a very demanding role. They are here to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.