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Practice Administration Team

Practice Manager

Hilary Andrews

The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.

Assistant Practice Manager

Anna Naylor

Reception Supervisor

Sandra Davies

Administration

Karen – Data Administrator
Diane – Data Administrator
Laurie -Data Administrator
Vicki – Secretary
Natalie – Medical Secretary
Irene – Prescription Clerk
Jackie – Admin

Reception

Ann – Receptionist
Annette – Receptionist
Jane – Receptionist
Sylvia – Receptionist
Helen – Reception

Secretaries

Sandra – Doctors Receptionist & Reception Supervisor
Tia – Doctors Receptionist
Emma – Doctors Receptionist
Jeanette – Doctors Receptionist
Karen – Docotors Receptionist
Sue – Doctors Receptionist

Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice and support delivery of quality patient care. The Reception Staff have a very demanding role. They are here to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.

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