Penny's Hill Practice

Close this search box.

Fill out a simple online form to get advice and treatment by the end of the next working day.

Book an Appointment


It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option. Please allow 48 hours, (2 full working days) excluding weekends and Bank Holidays, for your request to be processed. Prescriptions will be available for collection after 3pm. Any problems please telephone the surgery.

To register for online services please attend the Practice, with two forms of identification, one of which must be photographic.


Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.

Download on the App Store
Get it on Google Play

Can another Healthcare Professional help?

Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Your appointment at the Practice

Occasionally the doctors may have to deal with an urgent admission to hospital or be called over to the treatment room in an emergency. For this reason surgeries may be delayed. Please bear with us in this case and if you have not been called in 20 minutes after your appointment time please see the front desk receptionist.

To make the system work for everyone we need your co-operation:

  • Please do not insist in being seen urgently with a minor illness that could wait
  • The doctors have personal lists and we encourage you to see your own doctor. If your need is urgent, please let the receptionist know so that you can be seen quickly by another doctor, if appropriate
  • It is recognised by the Partners that there may be occasions that a male patient wishes to see a female Doctor and vice versa. Please contact your usual doctors receptionist to arrange such an appointment
  • Please inform the receptionist if you cannot keep or no longer need your appointment so that it can be offered to someone else
  • Please be on time
  • It is one appointment for each patient
  • Please use your hearing aid if you have one. It helps us to communicate with you. A hearing loop system is installed within the building.

How you can help your Doctor:

  • Do not store multiple problems for one consulation slot
  • A normal appointment is 10 minutes
  • If you think your problem will need extra time ask the receptionist for a longer appointment
  • Wear appropriate clothing if you think the Doctor will need to examine you
  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 15 minutes late for an appointment you may be asked to re-book.

How to make an Appointment

Appointments can be made by phone, in person or online – Tel: 01202 897 200 between 8:30am and 6:30pm. Where possible, you will be seen by the doctor with whom you are registered. If you feel you need to be seen urgently please let the receptionist know.

We also offer a range of extended hours surgeries for patients who cannot get into the practice during normal working hours.

Please speak to the doctor’s receptionist if you need such an appointment.

Telephone Consultation

If you need to speak to a doctor please telephone between 11:00am and 12noon.

Nurse led Clinics

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.