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COVID-19 isn't making children particularly unwell. Don't assume that all fevers are due to COVID-19. Continue to look out for signs of severe illness if your child has a fever. Use the following link’

'Stay at Home, Protect the NHS, Save lives. If you have a pre-booked appointment do not come to the surgery unless you have had a phone call from a member of the practice ON THE DAY TELLING YOU TO COME IN..

Ferndown Community Coronavirus Support

Information regarding Travelling and Insurance


“EPS4 goes live at Penny’s Hill Practice on 10th March 2020. If your prescriptions are already sent electronically to a nominated pharmacy then there is minimal change. If you do not have a nominated pharmacy, your prescription will be sent electronically to the NHS Spine and a pharmacy of your choice will then retrieve your prescription when you go to collect this by advising them of your NHS number. If you do not know your NHS number, ask your doctor when they are issuing you your prescription. Prescription tokens are also sometimes generated, however you can still get your prescription without these. If you do not currently have a nominated pharmacy but would like to nominate one, please speak to reception.”

EPS4 Information

Coronaviris (COVID-19)

Do you have ANY illness symptoms, a cough, temperature sickness or shortness of breath (however mild)?


Have you had contact with a confirmed case of Novel Coronavirus

If the answer to EITHER of these questions is yes,


You must self-isolate EVEN if you have no symptoms and feel completely well.

The latest guidance from Public Health England asks us to close any facilities that may have been used by patients who might be infected until further notice. Please help us keep the surgery open by ensuring that you do not attend if you have been in contact with someone with this virus or have travelled to or from the affected area and have any respiratory illness symptoms, such as cough, sore throat, cold, flu symptoms or shortness of breath. Please do not attend the surgery if you are concerned you may have novel coronavirus.

Anyone who has had contact with a confirmed case in the last 14 days should be reported to the local Health Protection Team.

This is an evolving situation and information will be updated regularly.

Thank you 26th February 2020

At Penny’s Hill Practice, we have a coach and link worker as part of our team. Clinical healthcare professionals like doctors and nurses can be really important to help us manage the medical aspects of our health, and self-management coaches and link workers can help us manage the emotional and practical impact in our day to day life. Health Coach

As of December you will be able to book 'Telephone Appointments' via the Online system. Please be aware that the call will be at ANY TIME of the day, and not at the time stated when booking.

We have been informed by Rowlands Ferndown that repeat prescription request will take 5 working days to turn around..

FLU Vaccination Clinic's 2019 Book your appointment at the front desk..

Under 65's

At 'Risk' patients under 65yr who have a medical condition i.e COPD, Diabetes, Immunosuppression, Stroke.(for more information please see Patient Advice opposite)

Over 65's To be eligible:-  65yr as at 31st March 2020.

Friends and Family Test

The Friends and Family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click the Friend & Family test on the menu to complete this survey.

The Practice provides all esstential and additional services including the following:

Cervical screening, contraceptive services, vaccinations and immunisations, child health surveillance, maternity services and minor surgery procedures.

The Practice also provides the following enhanced services.

  • A Memory Assessment Clinic (commencing July 2013)
  • Childhood vaccinations & immunisations
  • Influenza vaccination for the over 65's & under 65's at risk
  • Minor Surgery/Joint injections
  • Anti-coagulation monitoring
  • Intra-uterine contraceptive device fitting and review 
  • HPV vaccination for girls under 18 who missed the program in school

The full range of services available in the Practice include the following:

Memory Assessment Clinic


Penny’s Hill Practice Memory Assessment Clinic


Penny’s Hill Practice are offering an assessment of patients who may be at risk of developing dementia.

Patients with memory problems and possible dementia or related conditions can be assessed, referred for further investigation where appropriate and treated without delay.


It is a common experience that dementia and similar conditions are

under-recognised this means that individuals and families may receive less than optimal care and treatment.


Dementia is concentrated amongst people over 75 years and is often

associated with other pathologies. It also occurs, though less commonly, among younger people (50 years and over – very rarely amongst even younger people) when it can easily be mistaken for other conditions.

Patients and families are sometimes reluctant to be referred to Mental

Health Services for fear of stigma.


Clinic information   

The clinic has been welcomed by the Partners of the Practice.


Patients will be contacted by a letter inviting them to book an appointment at the memory assessment clinic.  They will also be asked to complete a consent form and bring it with them to their appointment.


The Penny’s Hill Clinic provides 20 minute appointments.

A consultation room is available within the Treatment Room. This is equipped with computer access and facilities for interview and routine Examination and blood test, if needed.


The Assessment

The main assessment will be completed by an experienced Health Care professional in the treatment room.


People appropriate for assessment at the clinic are identified by clinicians within the Practice. This may be as a consequence of observations during routine clinical contact or attendance at screening or monitoring appointments for ‘at risk’ groups.



The Clock Drawing Test and a structured schedule are used as initial

screening for problems of cognition and mood respectively.


 The materials prepared for this consultation provide a basis of core

information from which future actions, investigatory and therapeutic, can follow.


It is important, therefore, that this is thorough but concise. The

materials will be shared with the patient and, in most cases, with main carers, who will be invited to go on the Practice carers register


The essential ‘inclusion criteria’ are interpreted flexibly:


  • age 60 years or older,

  • with a history of cardiovascular disease(CVD) stroke, peripheral vascular disease or diabetes.

  • Patients aged 40 and over with Down ’s syndrome

  • Other patients aged 50 and over with learning disabilities

  • Patients with long-term neurological conditions which have a known neurodegenerative element, for example, Parkinson’s disease.


  • People with memory problems at any age


Family Planning

All the doctors and nurses will be pleased to offer advice on any aspect of family planning and the full range of contraceptive services offered, including cap and coil fittings.

Maternity Care

Each doctor offers maternity care in conjunction with the midwife who sees her patients on Wednesday afternoons.

Child Health Surveillance

Regular developmental checks for the under fives are carried out by a doctor or health visitor.

Cervical Smears

As a preventative measure, all women between the ages of 25 and 49 should have a smear test done every        3 yrs.  From age 50 every 5 yrs.  This is a simple procedure and takes only a few minutes.  This service is carried out by the practice nurses during normal surgery hours.  Women of other ages may require a smear if their doctor thinks it appropriate.

Minor Surgery

All of the doctors undertake minor surgery and we have fully approved facilities in our Treatment Room for this.  If you think that you may have a problem that would be suitable for a minor operation within the medical centre please talk to your doctor about it.

Immunisation and Holiday Vaccinations

In addition to the services outlined above, we are able to offer holiday and routine vaccinations.   A charge will be made for certain immunisations which are not covered by the NHS.  A list of these charges is held at Reception.


We have a fully equipped treatment room which is staffed by experienced nursing staff.  A full range of investigations is available with daily transport of pathological specimens to the hospital laboratories.  Minor surgery, vaccinations regular dressings and many other procedures are also undertaken.

Treatment Room Appointments - Please note this is NOT a Walk In Clinic.  Appointments need to be made at least a week in advance either by phoning the practice or at the Reception Desk.

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