Penny's Hill Practice

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Texting Service

The Practice has now installed SMS Text Messaging software  to improve communication with our patients. Patients who have provided us with their mobile phone number will now receive a text message direct to their mobile in order to remind them should they have an appointment booked to see a Doctor/Nurse. We require your UK mobile phone number to do this (please note, we are unable to text or call non-UK numbers).

We are also entering patients email addresses onto the system in readiness for offering patients the option of ordering Repeat Prescriptions via email in the future if they so wish.

By implementing the above options we hope to reduce our use of paper, thus becoming a more environmentally friendly practice.

If you have a mobile and would like to take advantage of this service please fill in your details on the forms provided at reception or complete our online form shown below.

We thank you for your co-operation and we hope this will enable us to provide our patients with a better service.

If you have not provided us with your mobile number or have changed your number recently please update your details on the Communication Consent Form.

Under 16’s please note 

Our appointment messaging system is now in place. We hope to use this to keep you informed of any upcoming campaigns and for advice too. Please be aware on giving your mobile phone number for other members of your family, our system will generate a text message reminder for all sharing members.

On your child reaching the age of 16 years you need to provide us with an alternative number. Your child is now considered an adult and they must provide their own contact number.

If you do not wish to receive text messages, please let us know and we can update your details on our system.

New Data Protection Regulations from May 2018 (GDPR)

Under the new Data Protection Regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent for us to do so.

If the Practice is sending a text message about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for a patient and not as marketing purposes.