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COVID-19 isn't making children particularly unwell. Don't assume that all fevers are due to COVID-19. Continue to look out for signs of severe illness if your child has a fever. Use the following link’

'Stay at Home, Protect the NHS, Save lives. If you have a pre-booked appointment do not come to the surgery unless you have had a phone call from a member of the practice ON THE DAY TELLING YOU TO COME IN..

Ferndown Community Coronavirus Support

Information regarding Travelling and Insurance


“EPS4 goes live at Penny’s Hill Practice on 10th March 2020. If your prescriptions are already sent electronically to a nominated pharmacy then there is minimal change. If you do not have a nominated pharmacy, your prescription will be sent electronically to the NHS Spine and a pharmacy of your choice will then retrieve your prescription when you go to collect this by advising them of your NHS number. If you do not know your NHS number, ask your doctor when they are issuing you your prescription. Prescription tokens are also sometimes generated, however you can still get your prescription without these. If you do not currently have a nominated pharmacy but would like to nominate one, please speak to reception.”

EPS4 Information

Coronaviris (COVID-19)

Do you have ANY illness symptoms, a cough, temperature sickness or shortness of breath (however mild)?


Have you had contact with a confirmed case of Novel Coronavirus

If the answer to EITHER of these questions is yes,


You must self-isolate EVEN if you have no symptoms and feel completely well.

The latest guidance from Public Health England asks us to close any facilities that may have been used by patients who might be infected until further notice. Please help us keep the surgery open by ensuring that you do not attend if you have been in contact with someone with this virus or have travelled to or from the affected area and have any respiratory illness symptoms, such as cough, sore throat, cold, flu symptoms or shortness of breath. Please do not attend the surgery if you are concerned you may have novel coronavirus.

Anyone who has had contact with a confirmed case in the last 14 days should be reported to the local Health Protection Team.

This is an evolving situation and information will be updated regularly.

Thank you 26th February 2020

At Penny’s Hill Practice, we have a coach and link worker as part of our team. Clinical healthcare professionals like doctors and nurses can be really important to help us manage the medical aspects of our health, and self-management coaches and link workers can help us manage the emotional and practical impact in our day to day life. Health Coach

As of December you will be able to book 'Telephone Appointments' via the Online system. Please be aware that the call will be at ANY TIME of the day, and not at the time stated when booking.

We have been informed by Rowlands Ferndown that repeat prescription request will take 5 working days to turn around..

FLU Vaccination Clinic's 2019 Book your appointment at the front desk..

Under 65's

At 'Risk' patients under 65yr who have a medical condition i.e COPD, Diabetes, Immunosuppression, Stroke.(for more information please see Patient Advice opposite)

Over 65's To be eligible:-  65yr as at 31st March 2020.

Friends and Family Test

The Friends and Family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click the Friend & Family test on the menu to complete this survey.


calendar_penThe doctors have personal lists and we encourage you to see your own doctor. If your need is urgent, please let the receptionist know so that you can be seen quickly by another doctor, if appropriate.

It is recognised by the Partners that there may be occasions that a male patient wishes to see a female Doctor and vice versa.  Please contact your usual doctors receptionist to arrange such an appointment.

Occasionally the doctors may have to deal with an urgent admission to hospital or be called over to the treatment room in an emergency. For this reason surgeries may be delayed. Please bear with us in this case and if you have not been called in 20 minutes after your appointment time please see the front desk receptionist.

  To make the system work for everyone we need your co-operation:

  • Please do not insist in being seen urgently with a minor illness that could wait.
  • Please inform the receptionist if you cannot keep or no longer need your appointment so that it can be offered to someone else.
  • Please be on time.
  • It is one appointment for each patient.
  • Please use your hearing aid if you have one. It helps us to communicate with you. A hearing loop system is installed within the building.

How you can help your Doctor:

  • Do not store multiple problems for one consulation slot
  • A normal appointment is 10 minutes
  • If you think your problem will need extra time ask the receptionist for a longer appointment
  • Wear appropriate clothing if you think the Doctor will need to examine you


How To make an Appointment

Appointments can be made by phone, in person or Online - Tel: 01202 897 200 between 8.30am and 6.30pm

Where possible, you will be seen by the doctor with whom you are registered.

If you feel you need to be seen urgently please let the receptionist know.

We also offer a range of extended hours surgeries for patients who cannot get into the practice during normal working hours.

Please speak to the doctor's receptionist if you need such an appointment.

Telephone Consultation

If you need to speak to a doctor please telephone between 11.00 am and 12 noon.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website